How to setup a pop account and what to do if you get the message that the userid is already in use.
From the Plusmail Control panel located here:
select "User Manager"
click on "Add User"
You can then add the account. The screen loads for adding a POP account by default.
After you establish the account, it takes about 5-10 minutes to become active.
If you get the message that the username is already taken, don't panic. There's an easy work-around. You share the server with other domains. Each users, Telnet, FTP or Email is setup as a user on the server. So recieving the message:
"The userid you requested is already in use by someone on this server, please select another."
Just means that the USERID is already taken by another domain. A user name can only be used ONCE per server. If this is a name such as "sales" you can use a redirect that will make the name valid and just redirect email to a valid POP box.
In other words, you can setup a pop account of email@example.com and then setup a redirect that forwards all email sent to firstname.lastname@example.org to email@example.com and as long as you have your email program is setup to show the return address of firstname.lastname@example.org then your customers shouldn't ever even know the difference.